Conflict Management

This qualification is ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace. It is not just geared towards those who work in a security setting, but can be taken by people working in any number of sectors.

An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification is not just geared towards those who work in a security setting.

The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.

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Conflict Management course

HABC Level 2 Award in Conflict Management

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

How long will it take?

To complete this qualification learners should expect to undertake 14 hours of learning

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.