Customer Service Training
Do you want the standard of service you offer your customers to give you the edge over your competitors?
Whatever your sector, the principles behind good Customer Service are transferable and yet many businesses still get their customer service training wrong. Gifting the competitive edge to their competitors.
Did you know on average unhappy customers will tell 12 people about their experiences versus telling 5 people when it was good.
It’s imperative that all your staff are passionate and enthusiastic about every aspect of their role, particularly when coming face to face with your valued customers. We help you to ensure that the standard of service you offer is consistent throughout your team.
Innpacked has developed customer service programmes for a variety of retail businesses, from shops to high street bars, and from hotels to night clubs. We incorporate various tried and trusted customer care theories, and will create a bespoke programme of customer care for your business, to ensure it meets the highest possible standards.
Our customer service skills training is specifically designed to develop a culture of exceptional customer care within your organisation. It also empowers participants to provide effective solutions to customer facing problems, when they arise.
Although every organisation we work with is unique and we design your package to suit your operation, there are many aspects of customer service that we address as standard as they are universal to great customer care.
- Understanding what customer service is
- First Impressions
- Customer Inquiry Handling
- Complaint Handling
- Turning around a complaint
- Managing and exceeding customer expectations
- Active Listening
If you would like to discuss your customer service training requirements, you can call us on FREEPHONE 08000 786 056, use the call back box on the right of this page and we’ll call you or use the contact us form.